At beautyand hair.com, we understand that finding the perfect beauty and hair products can be a journey. To make your online shopping experience as seamless as possible, we offer a comprehensive returns policy that empowers you to return unsatisfactory purchases with ease.
Our returns policy is designed to provide you with peace of mind and flexibility. You can return any unused product within 30 days of purchase for a full refund. Simply follow these straightforward steps:
Step | Action |
---|---|
Request a Return | Visit beautyand hair.com/returns to initiate the return process. |
Package Your Item | Securely package the unused product in its original packaging. |
Print Return Label | Print the pre-paid return label from our website. |
Ship Your Return | Drop off the package at any designated carrier location. |
1. What items are eligible for return?
All unused products, including makeup, skincare, hair care, and styling tools, are eligible for return within 30 days of purchase.
2. Are there any restocking fees?
No, we do not charge any restocking fees for eligible returns.
3. How long does it take to process a return?
We typically process returns within 7-10 business days after receiving the item. Your refund will be issued to your original payment method.
Customer 1: "I was thrilled to find my favorite skincare products on beautyand hair.com. But after trying a new serum, my skin reacted poorly. I easily returned the product through beautyand hair.com/returns and received a full refund. Amazing customer service!"
Customer 2: "I ordered a hairbrush that wasn't the right fit for my hair type. Using the hassle-free returns policy, I returned it without any issues. I was so impressed with the efficiency of the process."
Customer 3: "I've always been hesitant to buy beauty products online, but beautyand hair.com's generous returns policy gave me the confidence to try new items. I've now become a loyal customer thanks to their exceptional flexibility."
1. Can I return items purchased in-store?
No, in-store purchases must be returned to the store where they were originally bought.
2. What happens if I return an item past the 30-day window?
Returns received after 30 days will be subject to a 20% restocking fee.
3. Can I exchange items?
Unfortunately, we do not offer exchanges at this time. You can return an item and place a new order for the desired product.
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